Returns & Exchanges

At Ionix Labs, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Package Your Items

Place the items in their original packaging with all tags attached, ensuring the garments are unworn, unwashed, and in original condition.

3

Ship It Back

Affix the prepaid shipping label provided via the portal to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our lab team inspects your return, we will process your refund to the original payment method or issue store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing